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  • support@pinkertonshippingcompany.com
  • Working Hours: Always Available

We offer delivery services Monday through Saturday from 8:00 AM to 8:00 PM. Same-day deliveries must be scheduled before 3:00 PM for local deliveries and before 12:00 PM for regional deliveries. We are closed on Sundays and major holidays.

  • Standard deliveries: 8AM-8PM, Mon-Sat
  • Same-day cut-off: 3PM local, 12PM regional
  • No Sunday or holiday deliveries

You can track your package in these easy ways:

  • Use our online tracking tool with your tracking number
  • Call our customer service at support@pinkertonshippingcompany.com

You'll receive real-time updates at each stage of the delivery process, including an estimated delivery time window on the day of delivery.

For safety and legal reasons, we cannot transport certain items. Prohibited items include:

  • Hazardous materials (flammable, explosive, toxic)
  • Perishable food items without proper packaging
  • Live animals (except by special arrangement)
  • Illegal substances or contraband
  • Cash, jewelry, or other high-value items without insurance

If you're unsure about an item, please contact us before scheduling your shipment.

We take great care with every package, but in the rare event of damage or loss:

  • Report any damage within 24 hours of delivery
  • Keep all packaging materials for inspection
  • Provide photos of the damaged item and packaging
  • Have your tracking number ready

All shipments include basic coverage up to $100. For higher value items, we recommend purchasing additional insurance when you schedule your shipment. Lost packages are fully investigated and compensated according to our terms of service.

Yes, we offer reliable international shipping to over 200 countries. Our services include:

  • Door-to-door international delivery
  • Customs clearance assistance
  • Express (3-5 business days) and Economy (6-10 business days) options
  • Complete tracking throughout the journey
  • Duties and taxes calculation

International shipments require additional documentation. Please contact us for specific requirements based on your destination country.

Scheduling a pickup is quick and easy:

  • Online through our website (available 24/7)
  • Through our mobile app
  • By calling our customer service team

For same-day pickups, requests must be made before 2:00 PM local time. Regular pickups are available Monday through Saturday during our business hours. Please have your package ready with complete address information when the courier arrives.